Terms of Use

What KlaimJe does, and what it doesn't

• KlaimJe helps you keep your receipts and estimate Malaysian personal income tax reliefs, rebates and refunds, and shows where the figures go in your return.
• KlaimJe is not tax, legal or financial advice, and we are not a tax agent. KlaimJe is not part of, connected to or endorsed by LHDN (Inland Revenue Board of Malaysia).
• LHDN decides what qualifies. KlaimJe's estimates are simplified, assume you are a Malaysian tax resident, and can differ from what LHDN assesses.
• You are responsible for the claims in your tax return. Check each item before you claim it. For advice on your situation, speak to a licensed tax agent or LHDN.
• KlaimJe doesn't file your return and never asks for your MyTax password.

Your account

• You must be 18 or older to have an account.
• You sign in with Google (or Apple, when available). Keep that account secure: you are responsible for what is done with your KlaimJe account.
• An account is for one person. Plans belong to the account that bought them and can't be shared or transferred.
• Please give accurate information and keep it up to date.

Your receipts and data

• Your receipts, photos and details remain yours. You allow us to store, process and send them only as needed to run KlaimJe for you, as described in our Privacy Policy.
• Only add receipts and documents you are entitled to use, such as your own, or your family's for claims you are entitled to make.
• LHDN can ask for supporting documents for up to 7 years. KlaimJe helps you keep copies, but you remain responsible for keeping what LHDN requires.
• Receipts kept only on your device can be lost if you clear your browser's data, or lose or reset your phone. Use Settings > Download backup, the Google Drive plan or KlaimJe Vault.

AI reading

• AI reading is optional and needs your consent. You can read receipts on your device or type them in instead.
• AI readings are automated and can be wrong: an amount, a date, a category or who the receipt is for. Check each reading before you save or claim it.
• Each reading uses one AI check, even if you then correct the result: one of your free checks, or one of that year's checks if you have paid for the year of assessment of that receipt. A reading that fails and returns nothing doesn't use a check.

Plans and payment

• Free: 5 AI checks once per account, for receipts of any year of assessment. Signing up again with the same Google or Apple account or email doesn't give new ones. Typing receipts in, reading on your device, the tax and refund estimate and your relief totals by category are free.
• Google Drive plan: 200 AI checks for one year of assessment, and that year's summary line by line (each Form BE or Form B line and MyTax box). Receipt photos are saved to a KlaimJe folder in your own Google Drive.
• KlaimJe Vault: 200 AI checks and the line-by-line summary for one year of assessment, and that year's receipts kept on KlaimJe's servers (see KlaimJe Vault and Google Drive).
• Top-up: 200 more AI checks for a year of assessment you have already paid for.
• Each purchase is a one-time payment for one year of assessment. It is not a subscription and doesn't renew.
• Paid AI checks belong to one year of assessment. Unused checks don't move to another year and have no cash value.
• The price is shown before you pay. On the website you pay in Ringgit through Stripe. In the phone apps, Apple or Google charges you in your store's currency under their own terms. [SST wording, if any]
• We may change prices for future purchases. A change doesn't affect what you have already bought.

Refunds

• Bought on the website: email [Contact email]. We will refund you in full if you have used fewer than 5 of that plan's AI checks. There is no time limit.
• Bought in the iPhone or Android app: Apple or Google handles refunds. Ask them through the App Store (reportaproblem.apple.com) or your Google Play order history. We can't refund store purchases ourselves.
• If KlaimJe has a fault that stops a paid plan from working and we can't fix it within a reasonable time, we will refund you.
• When a purchase is refunded or charged back, that plan, its AI checks and that year's line-by-line summary are removed. Receipts you already read stay on your device.
• If a KlaimJe Vault purchase is refunded: [What happens to Vault copies].
• Nothing here affects your rights under the Consumer Protection Act 1999.

KlaimJe Vault and Google Drive

• KlaimJe Vault: we keep that year's receipts and photos for up to 7 years after the end of the year of assessment, and we take reasonable care to keep them safe and backed up. Please still download a backup from time to time. If we stop offering KlaimJe Vault, we will give you at least [Notice days] days' notice and a way to download everything.
• Google Drive plan: photos are saved to your own Google Drive. Google's terms and storage limits apply, and we are not responsible for Google Drive being unavailable or for files you change or delete there.

Fair use

You must not:

• use KlaimJe for anything unlawful, including false tax claims or altered or fake receipts;
• try to break into, overload or disrupt KlaimJe, or scrape, copy or reverse engineer it, except as the law allows;
• get around the AI check limits, or share or resell your account or plan;
• add other people's personal data that you have no right to use.

We may suspend or close an account that breaks these terms. We will tell you why unless the law stops us, and refund any unused paid plan unless the account was closed for fraud or abuse.

Changes to KlaimJe and these terms

• Tax rules change every year. We update KlaimJe when LHDN publishes them, and we mark years whose rules LHDN hasn't published yet as estimates based on the Budget proposals.
• We may add, change or remove features. We won't remove the main features of a year you have paid for while that year can still be filed.
• We may update these terms. We will post the new version here with a new date, and tell you in the app before important changes take effect. If you keep using KlaimJe after that, the new terms apply.

KlaimJe's content

The KlaimJe apps, website, design, guides and code belong to us or our licensors. You may use the guides for your own reference. LHDN's forms and materials belong to LHDN.

Our responsibility to you

• We work hard to make KlaimJe accurate and available, but to the extent the law allows, KlaimJe is provided "as is". We don't promise it will be uninterrupted or error-free, or that its estimates will match LHDN's assessment.
• We are not responsible for tax, penalties, interest or additional assessments arising from your tax return, for losses caused by readings you didn't check, or for indirect or consequential losses.
• Our total liability to you is limited to the amount you paid us in the 12 months before the claim.
• Nothing in these terms limits any right you have under the Consumer Protection Act 1999 or any liability that the law doesn't allow us to limit.

Ending the agreement

You can stop using KlaimJe at any time and delete your account in Settings. Deleting your account doesn't refund purchases automatically (see Refunds). If we close KlaimJe, we will give you at least [Notice days] days' notice and a way to download your receipts.

Law and disputes

These terms are governed by the laws of Malaysia. If you have a problem, please contact us first and we will try to resolve it within 30 days. Disputes go to the courts of Malaysia ([Court location]). As a consumer, you can also bring a claim to the Tribunal for Consumer Claims Malaysia.

General

• If any part of these terms can't be enforced, the rest still applies.
• If we don't enforce a term straight away, we can still enforce it later.
• We may transfer this agreement to a business that takes over KlaimJe; we will tell you if that happens.
• If you got KlaimJe from Apple's App Store, Apple's Standard Licensed Application End User License Agreement also applies. Apple and Google are not responsible for KlaimJe or for supporting it.

Contact us

[Company name] ([SSM registration no.]), [Business address]. Email: [Contact email].